Contact Support
Email admin@bankd.com or use our contact form. Include the account email, device model, iOS version, Bank’d app version, and a brief description of the problem. Do not send passwords, PINs, or full card numbers.
United States: +1 (310) 995-3838
Australia: +61 7 5555 2755
Account and Sign-In Help
For sign-in, parent onboarding, account access, or profile issues, contact support from the email address associated with the account. We may ask for information needed to verify the parent or guardian and protect the family account.
Cards and Transactions
If a card is lost, stolen, or you see an unfamiliar transaction, use the available in-app card controls immediately and contact support. For urgent matters, use the card or financial partner contact information shown in the app or on the card.
Membership and Cards
For membership activation or card delivery, email support from the parent's account email. Do not include full payment-card details.
Report a Safety or Privacy Concern
Parents and guardians can report inappropriate content, suspected misuse, security concerns, or questions about a child’s information at admin@bankd.com. See our Privacy Policy for information about data rights.
Account Deletion
Use the account-deletion option in the app, or email admin@bankd.com with the subject “Bank’d Account Deletion Request.” Include the account email and whether the request applies to the parent account, a child profile, or both. We will verify the requester’s identity or parental authority before processing the request.
Business Addresses
SB USA Inc
12100 Wilshire Boulevard, Level 8
Los Angeles, CA 90025, USA
Kids Money App Australia Pty Ltd
Unit 11, 86 Minnie Street
Southport, Queensland 4215, Australia